Effective Date: May 24, 2026
DiuWin Lottery is committed to promoting responsible gaming practices. We believe that gaming should be a fun and enjoyable activity. We are dedicated to providing tools and resources to help users maintain control over their gaming activities and to support those who may experience gaming-related difficulties.
1. Our Commitment
DiuWin Lottery is committed to:
- Providing a safe, fair, and transparent gaming environment
- Preventing underage gambling
- Helping users recognize the signs of problem gambling
- Offering self-help tools to manage gaming activity
- Connecting users with support organizations when needed
2. Age Verification
Access to our Platform is strictly restricted to users aged 18 years or older. We employ age verification procedures during the registration process and reserve the right to request identity documents at any time. Any user found to be under the age of 18 will have their account immediately closed and any funds returned to their deposit method, less any amounts already wagered.
3. Know Your Limits
We encourage all users to set personal limits before they begin gaming. Please consider the following:
- Set a budget: Only play with money you can afford to lose
- Set a time limit: Decide in advance how long you will play
- Never chase losses: Chasing losses can lead to more significant financial harm
- Gaming is entertainment, not income: Do not rely on gaming as a source of income
- Take regular breaks: Prolonged gaming sessions can impair judgment
4. Self-Exclusion
If you feel that your gaming activity is becoming problematic, you have the right to request a self-exclusion period. During self-exclusion:
- Your account will be suspended for the chosen period (ranging from 30 days to permanently)
- You will not be able to access your account or place bets
- You will be removed from marketing communications
To request self-exclusion, please contact us through our Contact Us page.
5. Reality Checks and Cooling-Off Periods
Users may request cooling-off periods during which they are temporarily unable to access their accounts. We encourage users who feel overwhelmed by gaming activity to take advantage of these cooling-off options to reassess their habits.
6. Signs of Problem Gambling
Please seek help if you notice any of the following signs:
- Spending more money or time gambling than intended
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape problems, stress, or negative emotions
- Lying to friends or family about gambling activity
- Borrowing money or selling assets to fund gambling
- Neglecting work, studies, or personal relationships due to gambling
7. Support and Resources
If you or someone you know is experiencing gambling-related problems, please reach out to the following support resources:
- iCall (India): 9152987821 – Free psychological counselling service
- Vandrevala Foundation: 1860-2662-345 – 24/7 mental health helpline
- National Problem Gambling Helpline (International): 1-800-522-4700
You can also speak with your healthcare provider or a licensed counsellor for professional guidance.
8. Parental Controls
If you share your device with minors, we strongly recommend using parental control software to restrict access to gaming websites. Please ensure your account credentials are kept private and secure.
9. Our Support
If you have any concerns regarding responsible gaming or wish to activate any self-restriction tools, please contact us at diuwin-lottery.net/contact-us. Our support team is available to assist you.